Anonymous

Happy customer

After reaching the customer service rep. my issue was handle completely. Hessler Worldwide I am customer for life!!!!
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Reason of review:
Good customer service
Kasandra S Wpg
map-marker Clifton, Texas

Disappointed

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Hessler Worldwide - Disappointed
A year ago I spend more than a hundred dollars on a full set of hessler knives including steak knives. After a year some of them have rusted and chipped. I bought them at Sam’s on promotion. Very disappointed
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Reason of review:
Bad quality
Herbert B Yno

BUYER BEWARE.

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I made a purchase of cutlery from these individuals as a Christmas present for my girlfriend. Upon arrival she did not like the product. I paid 69.99 for the cutlery. I requested a return of payment. The company sent a replay stating they were not in buisness to make money, that they couldn't refund me my FULL purchase price. They did offer one half, 39.99 dollars. I replied that I felt they were not acting in good faith. I countered by asking for 50.00 refund. Their next reply was off the chart. They stated that they were not going to refund me anything. They had offered all that they could without placing them in financial hardship and therefor they were going to close the door. I recieved NOTHING in refund. BEWARE this company is a ripoff.
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Loss:
$70
Pros:
  • Unfavorable
Cons:
  • Lack of business approach
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Take them back to Sams. You bought through their system you take back through their system.

If you still have the receipt you will probably get your money back depending how long ago you bought them. Or you will get store credit.

Steve B Urx
map-marker Las Vegas, Nevada

Rusty knives

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After one wash and dried. The knives are rusted. These knives are made poorly. Stainless steel shouldn't rust if made with quality material. Don't waste your money on junk products from this company.
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Herbert B Yno

BUYER BEWARE..

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I made a purchase for this company as a Christmas present for my girlfriend. I paid 69.99. Upon arrival she did not like the product. I requested a refund for hessler. My first reply form them stated they could only ofer one half of purchase price. 39.99. My next reply said that I felt they were not acting in good faith. I countered with request of 50.00 refund. They then replied stating they were not in the business to make money and theat they could not give a total refund with placing them in hardship. They were therefor closing this matter. I did not get refunded. This company is a ripoff. Buyer please BEWARE.
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Loss:
$70
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

Just return them to Sam’s Club for a full refund. They will honor the unconditional guarantee with no problem. So much simpler than dealing with the main office.

Anonymous
map-marker Tijeras, New Mexico

They are stainless not rustproof

If you throw your knife set in the dishwasher let them sit in water that will dissolve the finish. if any goes fishing with stainless fishing gear IT IS STAINLESS NOT RUSTLES,I have a 24 ft Aqua-sport with a stain less steel diving platform,it will rust if it just sits in water. ALL STAINLESS STEEL WILL RUST
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Reason of review:
Good quality
2 comments
Sultan Kbv

Any Stainless rust if it comes into contact with regular iron or steel. To stop the rusting, it has to be "pickled" with phosphoric acid etc.

No stainless on the planet is totally rust proof. Actually, higher carbon or harder stainless steels are more prone to rusting than the more rust proof or softer stainless steels.

Guest

Are you ignorant or just stupid? High Quality stainless steel knives, as these items are held out to be, read my lips: DO NOT RUST.

Cheap, *** products rust. It's like jewelry that is gold plated. If it's cheap, the gold plating will wear off. If it's quality jewelry, it will last forever without wearing off.

If the ancient Egyptians could do it, you would think Hessler Worldwide could produce a quality product, how many thousands of years later? But they failed to produce a quality product which is why so many people are unhappy. They're playing a rip-off, con-game selling inferior products that friggen rust!

Are you kidding me? And by the way genius junior, RUST IS A STAIN.

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Terry R Xam
map-marker Opelika, Alabama

Returned products

I had a problem with two sets of knives I bought with rust and being not sharp at all. I sent one set back to Hessler about 7 weeks ago. I have not heard anything about my knives as of yet. I have contacted Hessler and still no response. I even sent one email to Mike who I thought would help me. Mike will not even contact me and tell me where my knives are or if they will be replaced. I am very disappointed with Mike and Hessler. I never would have thought a company the size of Hessler would be so dishonest about their products. I really need my knives back or a full refund for both sets.
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Loss:
$110
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Nahum Uyc
map-marker Clermont, Florida

Most deceptive company EVER , LIARS

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This organization does not pay their employees, they lie to customers, sell EXTREMELY INFERIOR CHINESE JUNK PRODUCTS EVIL COMPANY WITH EVIL MANAGEMENT
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1 comment
Guest

I have worked for the company for almost 9 years. No issues.

If you do the right things you get paid.

If you dont do the right things you dont get paid. That simple

Stephanie B Zoc
map-marker Sugar Land, Texas

Loving the for 5 years

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No rust love them i get alot of compliments on them
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Reason of review:
Good quality
1 comment
Guest

Im glad to read this first positive comment because I just bought an hour ago the Kessler stainless steel cutlery at Sams for $59.99 I had bought ONE knife on a presentation at Kmart many years ago which til today is our best knife! Very sharp!

And it is also stainless steel. I will soon use the new set of knives and I really hope I do t get disappointed nor wasted my money.

KAREN K Mov
map-marker Germantown, Wisconsin

Great product

I received my Hessler knives 2 years ago as a gift, I have only been using 1 Knife so far (love how sharp it is) and never had any problems with rust, I do not put it in the dishwasher (do not have one) and wash and dry it by hand right away , still looks brand new, actually looking at steak knives for my son! Hoping to find a good deal , but just started looking so If any one has any ideas on where to buy them sharing where you got yours would be great! don't know what else to type not sure why we have to have at least 100 words to fill this out, but I did it! Thanks for a great product
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Reason of review:
Good quality
Anonymous
map-marker Bethany, Oklahoma

Don't understand these negative reviews.

We've had these knives going on two years. They never need sharpening, and we've never experience rust. Our experience has been very positive.
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Reason of review:
Good quality
1 comment
Guest

That's really funny that you would say that about these Hessler knives we bought because we've had our little knife set here for a little over 1 year now, and these Hessler knives we bought began showing little signs of rust here and there within the first two months. We tried scrubbing it off but they're too rusty and rust is damaging for humans to ingest.

Anonymous
map-marker Vinita, Oklahoma

Piece ***

The large chef knife broke about 3/4 in of tip from being dropped to kitchen floor. Bread knives are rusted. This all happened b4 we bought a house with a dishwasher. So its not just because of the knive being left in dishwasher
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Reason of review:
Bad quality
Dennis A Vfz
map-marker San Antonio, Texas

You have to do better with these rusting knives

Seriously, you all have been around too long to sell products such as these knives. There are companies around that sell worst product (knives not being sharp) but their knives don't rust.

Great sales pitch, great product, and a whole lot of good rust.

I'm surprise SAMS keep you guys around. Maybe we are complaining to the wrong company. Maybe we need to switch gears and let the host company know about your products and have them look for something that is more apt to customer satisfaction.

This is all I have to say.

Customers should always have great product because customers are paying with their gooood,hard working money. The poor soul that just wrote how great your knives were will probably be re- posting in about ninety days to explain that their knives have became a disappointment.

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Reason of review:
Damaged or defective

Preferred solution: Send me correct address for replacement. PO box 6666 Chesterfield Mo. 63006 doesn't work

2 comments
Guest

I've been informed that the cause of rust was the bleach tahat i use in my dishwasher. Hessler, will replace them because of the warranty. No longer a pissed customer

Guest

I used to work with Hessler. Just wanted to give a suggestion.

That knives will not rust up if they are not left wet in the dishwasher. The water may have too much mercury and therefore cause the rusting. Dry them right away after cleaning and store them in a dry place. I've never had mine rust up.

Also if they are not as sharp as the used to be then don’t forget that you have a lifetime guarantee. Instead of sending them out and paying the postage and handling just find one of the Hessler team members at a Sams club and they will exchange them for you no questions asked.

As I said earlier I am just writing this out of my own good will because I do not work with the company any longer. Hope this helps and good luck to you.

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Anonymous
map-marker Edwardsville, Illinois

I love my Hessler knives. 2 years and no rust whatsoever

Great knives. Highly recommend them to friends.
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Reason of review:
Good quality
Virginia t Wpu

Bad quality

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Hessler Worldwide - Bad quality

The salesman sold me saying these last a lifetime.. I have cheaper knives that have lasted longer than these..

one year ago I got these and now all very rusty.. wtf.

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Reason of review:
Not as described/ advertised
5 comments
Guest

You are not in possession of one of our knives. That is not our brand name.

Please stop showing a cheap knockoff as one of our knives. We do not make the Schmidt brand.

So, please review this and make the correction. There are some people that sell those in Sam's, but they are not part of us.

Guest
reply icon Replying to comment of Guest-1527406

I think the Schmidt brand knife was a comparison. The Hessler one is on the top.

Guest
reply icon Replying to comment of Guest-1527406

Rude much. They are showing that your "amazing" knife is so rusty and their cheaper "knockoff" as you say, is clean and lasted longer.

Guest
reply icon Replying to comment of Guest-1527406

The Schmidt brand is shown as a comparison. Read the post and you will understand. Thanks for the post, I will be returning my Hessler Knifes immediately as I asked the sales man about rusting and he said, "our knifes don't rust".

Frankly u
reply icon Replying to comment of Guest-1527406

The knife on top is a cheap hessler. You don't even know your own product.

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